FAQ

Unfortunately, no. Our warehouse is not open to the public and is managed by a third party. Wholesale customers may be able to arrange a private appointment, but this is not guaranteed. To do so, please contact us on info@combatshop.com.au or 0487 620 802

We process our credit card payments through a secure encrypted gateway. We do not store credit card details online and always work within a safe, online transacting environment.

You may place your order online by signing up on our website at www.combatshop.com.au and following the simple steps to checkout. Alternatively, you may call through your order over the phone or email us at info@combatshop.com.au.

If you're unsure of your uniform size, we recommend to use the size chart on our site. If you still require assistance, we always recommend to measure your height and weight, and select your sizing this way. Example, if you are 173cm tall and average build, we recommend a size 180cm. If you like to wear your uniform really oversized, go up a size and vice versa. If you are a larger build, go up a size. If you prefer a more fitted look, go for a smaller size (but remember this may restrict movement). If you're still unsure, feel free to contact us and we can assist.

We accept Visa, MasterCard, American Express, and PayPal.

Unfortunately, no. Our system allows for only one delivery address. If you would like to send to different delivery addresses, you will need to place separate orders.

Yes, we accept orders from all over the world. However, we no longer accept credit card payments from international customers except those in Australia and New Zealand. International customers may purchase with payment made by Telegraphic Transfer Clear Payment to the Combat Shop (Stonehive Pty Ltd) bank account.

Each product has a postage and handling charge allocated to cover the freight and handling costs of delivering the product(s) to your home or office. This charge (per item) is displayed at the time you have selected product(s) to order for your shopping cart or when you start to place your order.

All goods that have been paid in full will be dispatched within 3 working days in Australia. If the products are out of stock, customers will be notified within 3 working days via the contact details provided to Combat Shop. For customers in Australia, you should receive your order within 7 working days. Overseas orders may take up to 20 working days and may be subject to import and duties taxes imposed by your country. Unfortunately, delays with shipping carriers can happen. We suggest that you opt for express shipping if you need your order urgently.

Once your order has been shipped, you will receive a confirmation of shipping email along with a tracking number. You can use this tracking number to follow the progress of your order via the shipping carriers website.

We can only cancel your order if the item(s) you have ordered have not yet entered the despatch process.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange, or credit where goods are faulty or don’t do what they are supposed to do. All returns must be in as-new condition. Customers are required to contact Combat Shop (Stonehive Pty Ltd) by phone at 0487 620 802 or email info@combatshop.com.au and gain authority for returns prior to any returns. Please retain your receipt for proof of purchase. Return postage must be paid by the purchaser.

If your purchase is the wrong size, simply call us at 0487 620 802 to arrange an exchange, provided the item is in the same condition as when received.

You can choose between a refund, exchange, or credit where goods are faulty or don’t do what they are supposed to do within a certain time period. Combat Shop has the right of refusal if your goods have been used in a way other than their intended use.

You can edit your address, password, and other contact details by logging into your account and clicking “Edit Account.”

If you forget your password, simply click “Retrieve Password” and enter your email address. A new, temporary password will be sent to you.

If you are having any difficulties with the website, you can call Combat Shop on 0487 620 802 or email info@combatshop.com.au